MOHIT KUMAR
): +917838877717 *: mohitkumarprofile@gmail.com
Management Graduate –M.Sc (IT) with 11+ years of expertise in Project Management, I.T. Support, Networking and Customer Services- Technical
Widely accomplished and self-directed senior leader with extensive, diverse experience; targeting managerial level assignments in Customer Service - Delivery / Operations Excellence / Business Analyst/Training & Development with an organization of repute
CAREER ABRIDGMENT
- A strategic planner with aptitude in implementing I.T. Support at client locations & provide best & proactive services
- Enthusiastically contributing towards global and local RFQ’s, conceptualizing legal contracts, SOPs and ensuring compliance with the same
- Motivational styled professional coupled with customer centric operations, skilled in implementing & supervising projects related to management of information alerts from across the globe thereby leading to service excellence to provide timely solutions and project delivery to customers
- Extensive knowledge of mapping client’s requirements, identifying improvement areas, ensuring continuous interaction to make sure that area of concern can be worked upon for improved service levels
- High integrity & energetic leader with proven skills in producing procedures & service standards for business excellence along with supporting and sustaining a positive work environment that fosters team performance with strong communication and relationship management skills
- Excellent track record of Providing timely support to clients in Express Industry and imparting training on operations and soft skills of department staff
- Proficient in planning efficient logistics management system to ensure delivery of the goods / shipments as per committed timelines
- Exhibit tenacity and creativity in problem solving with a proven record of innovating profitable solutions; able to bring order and efficiency to chaotic environments
EXPERIENCE CHRONOLOGY
Aug’11 till date with UPS JETAIR Express Pvt. Ltd., New Delhi
Growth Path:
Aug’11 – Mar’13 System Officer – TSG (Technical Support Group (North India)
Apr’13 – Dec- 14 Senior Officer– TSG (Technical Support Group (North India)
Jan’14 – Till Date DPC – ISMEA (District Project Coordinator)
With UPS Jetair Express, New Delhi
As District Project Coordinator of ISMEA (Indian Sub-Continent, Middle EAST & Africa) www.ups.com
UPS Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today UPS, or United Parcel Service Inc., is a global company with one of the most recognized and admired brands in the world. As the largest express carrier and package delivery company in the world, it’s also a leading provider of specialized transportation, logistics, capital, and e-commerce services. Every day it manages the flow of goods, funds and information in more than 200 countries and territories worldwide. UPS is an organization which uses N no. of software’s to run its operations
Job Profile at UPS Jetair Express Pvt. Ltd.
- As a DPC (District Project Coordinator), Responsible to Manage ISMEA Territory (Indian Sub-continent, Middle East and Africa) for all TSG (Technical Support Group) related projects
- Responsible for Operation Excellence towards planning and delivery of project on-time
- Accountable for complaint and secure the Company Authentic information and data related materials
- Pro-actively use of available resources efficiently and advance planning to avoid hassle during peak season
- Evaluating Solutions - Find the simplest solution of complex requirements. Evaluating the technical requirements and then provide customised solutions / mapping tools etc..
- Advising Customers- gain understanding of client business / shipping profile and analyse where we can add value through technology
- Having knowledge of Networking, Data Transmission, EDI, System Integration and understanding of complex Business operation
- Consult with customer to determine which business process would be best to migrate on an integrated technology or e- comm. Solution.
- Strong Follow-up with vendors regarding new procurement and Warranty related concerns, including Service Level Agreements, Turnaround times and procedural escalations as per SLA and metrics
- Conduct the various Training session / guides to develop staff skills
- Monitor Daily / Weekly / Monthly performance of staff to complete all tasks on-time
- Conduct a weekly call with ISMEA (Indian Sub Continent, Middle East & Africa) team to show the performance chart and future planning
- Provide technical support for UPS tools and technology to the corporate clients
- Manage procurement of IT equipment/maintenance contract to the provision of agreed quality service and support.
- Strongly follow the company’s IT policies & work culture
Worked with Datamatics Staffing Services as System Officer
Datamatics Staffing Services Pvt Ltd (DSS) has been in recruitment since 1969 and is one of the oldest professionally-run recruitment consulting firm in India. DSSPL is a part of the 65 Million US$ Datamatics Group founded by Dr L S Kanodia. Group companies include Datamatics Global Services and Datamatics Financial Services Limited.
Job Profile at Datamatics Staffing Services
- Installing, configuring and managing printers, scanners, ADSL modem & VOIP services.
- Installation, Configuration and operation of LAN, WAN, hubs, switches, cabling and Dial access service. Network Protocols: - TCP/IP, IP Addressing.
- Identifying and Sourcing IT peripherals and provide IT MIS Reports to management.
- Coordinating with IT vendors and suppliers for IT equipments.
- Identifying and providing IT training to staff and preparing training manuals.
- Installation & up-gradation of different O/S & other applications
- Budgeting (Costing for IT Needs for the company)
EDUCATION
- Master Degree in Information Technology from M.D.U. Rohtak, in 2005
- Post Graduate Diploma in Computer Applications M.D.U. Rohtak, in 2004
- Bachelor in Computer Applications from Barkatullah University, Bhopal in 2002
Achievements
- Bagged “Star Award” for Best Customer Support and attained No.1 Rank to providing Technical Support to External clients
- Successfully participated in:
- 'WorldShip application testing & training program in Germany, twice
- Conducted “trained the trainer” Software training session in DUBAI & JOHANNESBURG & trained various TSG
PERSONAL DOSSIER
Date of Birth: 20th November 1981
Languages Known: English, Hindi and Punjabi
Address: R-117, Vani Vihar, Uttam Nagar, New Delhi – 110059